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Get help with AI ASMR video generation
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Our support team is here to help you with any questions or issues regarding AI ASMR video generation.
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Browse our comprehensive guides and frequently asked questions to find answers quickly.
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Email Support
Self-Help
Guides & FAQs
Priority
Pro Plan Subscribers
Common Questions & Solutions
Video Generation Failed
What to do when your ASMR video generation doesn't work
If your video generation fails:
- Your credits will be automatically refunded
- Check if your content follows our Content Guidelines
- Try a different template or adjust your customization settings
- Contact support if the issue persists
Credit System & Billing
Understanding how credits work and billing cycles
- Fast Quality: 30 credits per video
- High Quality: 150 credits per video
- Credits refresh monthly and don't roll over
- Failed generations are automatically refunded
- View detailed pricing at Pricing Page
Account & Subscription Issues
Problems with your account or subscription
For account-related issues:
- Login problems - try resetting your password
- Subscription changes - contact support for assistance
- Billing questions - we process payments securely via Creem
- Refund requests - see our Terms of Service
Need More Help?
Can't find what you're looking for? Our support team is ready to help with any questions about AI ASMR video generation.